The “Miracle on the Hudson” January 15th, 2009.  Although the event will forever be ingrained in our; and certainly the passengers of Flight 1549’s minds, business realities of how to deal with the situation in terms of customer satisfaction come into the equation once the dust has...

With over 700 front-page covers around the globe President Obama without a doubt has increased the scrutiny on his performance 10 fold.  Many are expecting him to not only rescue a Nation, but potentially…the world.  Ever an optimist, I firmly believe he just may be the man to do it and I’m...

In the blink of an eye, the playing field has changed for many companies around the world thanks to technology which is now available, most notably Twitter. In a matter of seconds, a negative expression of dissatisfaction can cross the wires and influence hundreds of thousands, if not millions of consumers...