I’m a compulsive analyzer.  I will take a persons words that were said during meetings into my analytical mind and dissect people’s breathing patterns and hypothesize how their exhale meant a different message than words that were actual said. From there I will put together 6 maybe 7 conceptual...

As a developer of nifty 3rd party tools, I find it interesting lately to watch the negative feedback we, along with other large applications like Twitter receive on a daily basis should something go amiss.  Twitter, long plagued with it’s reliability seems to have hoards of people screaming and...

Short answer yes. Problem is, the majority of people looking to make money on twitter are using it so poorly, they come off like they entered a networking event wearing clown shoes, holding a huge neon sign with their business logo on it expecting to close everyone int he room, on the spot, no questions...

Airlines have done a tremendous job putting together programs and features to enhance the “enjoyment” of travelers.  From airport lounges to rewards, all the way to WI-FI in flight, it’s obvious the head offices and strategic minds of these carriers are turning customer centric...

The “Miracle on the Hudson” January 15th, 2009.  Although the event will forever be ingrained in our; and certainly the passengers of Flight 1549’s minds, business realities of how to deal with the situation in terms of customer satisfaction come into the equation once the dust has...

Every second of the day, conclusions of a companies brand are being formed by individuals around the world.  Positive or negative is not the question nor what matters most, it’s how the company protects the brand which is the differentiators with today’s web savvy consumer. Brand protection...

With Twitter becoming more mainstream with every passing day, an interesting occurrence of what I believe is perceived “satisfaction giving” of welcoming a new follower has become more and more prevalent.  Although from a theoretical point of view it may make sense to welcome new followers...

I was astonished to receive an invitation from a very large & world renowned research firm to attend an on line seminar that provided among other things, the information to help you select what customers are best to FIRE to improve operational efficiencies.  Naturally, being a Customer Service Evangelist...

With over 700 front-page covers around the globe President Obama without a doubt has increased the scrutiny on his performance 10 fold.  Many are expecting him to not only rescue a Nation, but potentially…the world.  Ever an optimist, I firmly believe he just may be the man to do it and I’m...

Change has come to America!  It’s fantastic to see & I have never been so proud to be a citizen of an ally Nation of the United States of America here in Canada.  With change of the free world underway, much needs to be done for those using Twitter to brand themselves and their companies...