My take on why the automotive industry is broken. //

The title most likely caught your attention right? It did mine as well, it’s actually a book I am reading by Robert I Sutton PhD. //

Last week Yahoo!’s board rejected Microsoft’s take over bid which was in excess of $45 Billion dollars which left many people scratching their heads. I’ve been asked in the past week my opinions on this by a few different sources so I figured I’d blog my thoughts. It’s no...

A lot can be said about those cheeky ads that Mac runs but I admit mid last year I got absorbed into the Mac culture and made the switch from my PC to Mac. I flip flopped back and forth twice before I finally got the hang of my new Macbook Pro, and soon the ease of use and reliability had me hooked....

We’ve all experienced it… “Thanks for servicing you car with us, you may receive a survey in the mail. It’s very important you fill it out with top box marks or we will fail our satisfaction study. If there is anything I can do now to make you happier to receive better marks...

I’m amazed at the % of companies today that have limited if any focus on retention of existing clients. Sure most large enterprises have a “Chief Customer Officer” or VP Customer Service but when you peel back the layers of the onion in these org’s you find a particularly scary...

Part of the construction of our new offices includes the interior design ( My favorite part) We’ve contracted one Toronto’s creative firms SDI Interior design and they are producing some seriously incredible renderings for our new home. Aside from the move being an investment in our staff,...

Vital Insight Group has been an emerging brand for the past 18 months in total hyper growth. I remember when there was five of us in a room jumping over desks and dodging phone wires to get to your own chair. Since those days 2 years ago we’ve had to move 3 times to accommodate our growth, set...

I was speaking at a conference this past week making a point suggesting that todays era of consumer demands immediacy. I was holding up my Blackberry to prove my point while taking a survey of the delegates in the room(about 200 in total all raised their hands stating they had a form of mobile device)...