With Twitter becoming more mainstream with every passing day, an interesting occurrence of what I believe is perceived “satisfaction giving” of welcoming a new follower has become more and more prevalent.  Although from a theoretical point of view it may make sense to welcome new followers...

I was astonished to receive an invitation from a very large & world renowned research firm to attend an on line seminar that provided among other things, the information to help you select what customers are best to FIRE to improve operational efficiencies.  Naturally, being a Customer Service Evangelist...

1. You find yourself thinking in 140 characters or less, even at dinner when you’re listening how to shorten down someones sentences that may be funny to others 2. Your spouse has pamphlets circling around on how to handle a “Twittervention” 3. You are a walking thesaurus of Twitter...

With over 700 front-page covers around the globe President Obama without a doubt has increased the scrutiny on his performance 10 fold.  Many are expecting him to not only rescue a Nation, but potentially…the world.  Ever an optimist, I firmly believe he just may be the man to do it and I’m...

Change has come to America!  It’s fantastic to see & I have never been so proud to be a citizen of an ally Nation of the United States of America here in Canada.  With change of the free world underway, much needs to be done for those using Twitter to brand themselves and their companies...

In the blink of an eye, the playing field has changed for many companies around the world thanks to technology which is now available, most notably Twitter. In a matter of seconds, a negative expression of dissatisfaction can cross the wires and influence hundreds of thousands, if not millions of consumers...

Prior to the economic realities we are currently facing, automotive had it good…real good. Many dealers reporting record years, OEM’s cranking out new models regularly and the corner offices of the world //

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